Walk-in broken?Ice machine dead?One call. On site in four hours. Fixed once.
FastFix repairs commercial refrigeration, ice machines, restaurant HVAC and kitchen equipment for restaurant groups across the St. Louis Metro and mid-Missouri.
Illustration of a typical restaurant kitchen.
- Since 2003in business
- 4 hoursto on site for an emergency
- 98%One-Call Success Rate
- 2 basesSt. Louis Metro and Columbia
- 12 brandswe're factory-authorized on
Built for operators with more than one store
You run more than one kitchen. When a walk-in goes down at one of them, you lose product, sales and a night of your staff's patience. You don't have time to chase a vendor, explain the problem twice, or pay for the same repair again.
- Facilities managers: one number for every store, and a repair that holds, so the same store doesn't call twice.
- Operations leads: the walk-in cold again before the stock is lost, and the dining room open on time.
- Franchise owners: a vendor who has stood behind a counter, and a bill you can plan for.
Four hours, then fixed once
For an emergency we're on site within four hours, so the walk-in is cold again before the product is lost. Then it's fixed right the first time. 98% of our calls are completed in one trip.
- 9:00 PMThe walk-in reads 42°F. You call.
- Under 4 hoursA technician is on site.
- 1:00 AMFood held above 41°F for four hours has to be thrown out. Ours is fixed before then.
Three steps, starting now
- 1
You call and tell us what's down and where.
- 2
We send a technician, on site within four hours for an emergency.
- 3
We fix it right the first time. 98% of our calls are completed in one trip.
Billing is time and materials, with a not-to-exceed amount for chains and a written quote for anything above it. Net 30.
What restaurant managers say
“I had an emergency issue with my walk-in freezer and FastFix was able to fix the issue.”
Google review, FastFix Columbia, August 2026 “FastFix does the majority of the work for my company in the STL area and they are absolutely excellent”
Google review, FastFix St. Louis Metro, June 2018 “I called FastFix and was expecting a mugging. Yet I was pleasantly surprised by the fast service and reasonable bill”
Google review, FastFix Columbia, August 2026
One call for every machine in every store
Refrigeration repairwalk-in coolers and freezers, reach-ins and prep tables, cold again before the stock is lost.
Ice machine repairHoshizaki, Manitowoc and every other ice machine, making ice again.
Restaurant HVACrooftop units, make-up air and kitchen exhaust, cooling the dining room again.
Kitchen equipment repairfryers, ovens, grills and steamers, the line cooking again.
Maintenance plansplanned visits that catch the failure before the night call.
One call covers all of it, for every one of your stores.
Factory-authorized on the brands in your kitchen
Warranty repair on these brands is done by a factory-authorized technician.
Hoshizaki
Manitowoc
True
Traulsen
Kolpak
Frymaster
Hatco
Delfield
Garland
APW Wyott
Pitco
Follett
Carrier
CPG
Avantco
Icetro
Masterbilt
XLT
Blodgett
H&K International
Lennox
Norlake
Beverage-Air
BKI
Run by someone who used to hire vendors like us
FastFix is run by a former multi-unit restaurant operator, someone who spent years on your side of the counter, calling vendors at the worst hour.
We know what a down walk-in costs, because we've paid it. So we run FastFix the way we wanted our vendors to run.
In business since2003
Two bases, most calls within an hour
We work from two bases: the St. Louis Metro and Columbia. Most of our calls are within an hour's drive of one of them.
- St. Louis Metro: St. Louis City and County, St. Charles and Jefferson counties, and Madison, St. Clair and Monroe counties in Illinois. Call (636) 327-8349.
- Columbia: Boone, Cole and Callaway counties. Call (573) 544-0456.
Most failures give a warning. A planned visit hears it.
Most of the failures we're called for at night show warning signs a scheduled visit would have caught.
- Condenser coils cleaned and refrigerant pressures checked
- Door gaskets, hinges and temperatures checked on every walk-in and reach-in
- Ice machines descaled, sanitized and filters changed
- Rooftop units, belts and filters checked every quarter
Questions operators ask before they switch
We already have a vendor. Why switch?
Compare two numbers: how fast they get there, and how often they finish the job in one trip. Ours are four hours for an emergency and 98% of calls completed in one trip. Try us on one store's next call.
Can you cover all our stores?
We work from two bases with multiple technician teams covering our full territory. Most calls are within an hour's drive of one of them.
What will it cost?
Time and materials, with a not-to-exceed amount for chains and a written quote for anything above it. Net 30.
What's the cost of a basic service call, and what does it cover?
$244. It covers the technician's first hour, equipment diagnostics, any repair we can finish in that hour, and a detailed quote for anything beyond it.
Is warranty work covered?
Yes, on the brands we're factory-authorized on, including Hoshizaki, Manitowoc, True and Frymaster. Call the manufacturer or your warranty company first. They send the job to us.
Who answers at night?
Call the same number any time. Nights, weekends and holidays, the call goes to our service manager, who dispatches the technician on call.
Guides for managers
- Free guide
41°F and the four-hour clock
Cold food must stay at 41°F or below. Here's how to check your walk-in, what the four-hour clock means, and what to do first.
Read the guide - Free guide
Five signs your walk-in cooler is about to fail
Warm readings, water on the floor, ice on the coil, a box that never stops running: the signs a walk-in gives before it goes down.
Read the guide - Free guide
Why commercial ice machines break down
The five reasons a commercial ice machine goes down, the three a manager can fix today, and when it's time to call a technician.
Read the guide